original questions ITILF2011 EXIN.Inc it-exams
original questions ITILF2011 EXIN.Inc it-exams
Every Certification candidate knows how costly it can be to obtain relevant and reliable dumps for exams. Our products are cost-effective and come with one year of free updates. Our Certification solutions are readily available from our website! A leading provider of quality exams dumps, We have the Exam you need to pass your test.
ITILF2011 The ITIL Foundation - 2011 The Certification study materials that can provide are based on the extensive research and experiences from our online trainers, with over 10 years of IT and certification experience. study materials, including questions and answers feed into our larger product base.
QUESTION NO: 1
Which one of the following is the BEST definition of the term 'service management'?
A. A set of specialized organizational capabilities for providing value to customers in the form of services
B. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
C. The management of functions within an organization to perform certain activities
D. Units of organizations with roles to perform certain activities
Answer: A
QUESTION NO: 2
What is the BEST description of the purpose of the service operation stage of the service lifecycle?
A. To decide how IT will engage with suppliers during the service lifecycle
B. To proactively prevent all outages to IT services
C. To design and build processes that will meet business needs
D. To deliver and manage IT services at agreed levels to business users and customers
Answer: D
QUESTION NO: 3
Which one of the following statements BEST describes a definitive media library (DML)?
A. A secure location where definitive hardware spares are held
B. A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
C. A database that contains definitions of all media CIs
D. A secure library where definitive authorized versions of all software and back-ups are stored and protected
Answer: B
QUESTION NO: 4
Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
A. Job descriptions
B. Functions
C. Teams
D. Roles, people or groups
Answer: D
original questions ITILF2011 EXIN.Inc it-exams
Every Certification candidate knows how costly it can be to obtain relevant and reliable dumps for exams. Our products are cost-effective and come with one year of free updates. Our Certification solutions are readily available from our website! A leading provider of quality exams dumps, We have the Exam you need to pass your test.
ITILF2011 The ITIL Foundation - 2011 The Certification study materials that can provide are based on the extensive research and experiences from our online trainers, with over 10 years of IT and certification experience. study materials, including questions and answers feed into our larger product base.
QUESTION NO: 1
Which one of the following is the BEST definition of the term 'service management'?
A. A set of specialized organizational capabilities for providing value to customers in the form of services
B. A group of interacting, interrelated, or independent components that form a unified whole, operating together for a common purpose
C. The management of functions within an organization to perform certain activities
D. Units of organizations with roles to perform certain activities
Answer: A
QUESTION NO: 2
What is the BEST description of the purpose of the service operation stage of the service lifecycle?
A. To decide how IT will engage with suppliers during the service lifecycle
B. To proactively prevent all outages to IT services
C. To design and build processes that will meet business needs
D. To deliver and manage IT services at agreed levels to business users and customers
Answer: D
QUESTION NO: 3
Which one of the following statements BEST describes a definitive media library (DML)?
A. A secure location where definitive hardware spares are held
B. A secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected
C. A database that contains definitions of all media CIs
D. A secure library where definitive authorized versions of all software and back-ups are stored and protected
Answer: B
QUESTION NO: 4
Consider the following list:
1. Change authority
2. Change manager
3. Change advisory board (CAB)
Which one of the following is the BEST description of the items above?
A. Job descriptions
B. Functions
C. Teams
D. Roles, people or groups
Answer: D
original questions ITILF2011 EXIN.Inc it-exams
nina008 - 21. Feb, 04:31
