Practicetest BH0-012 ISEB it-exams
Practicetest BH0-012 ISEB it-exams
IT Exam,IT Certification,braindump,original questions, question pool,document, braindump, test questions, test question, dumps, test answers, it-exams.com, preparation, pdf, certification questions, answers Certification, certification test, practice test, exam dumps, certification training, answers real questions
BH0-012 The Foundation–ITIL (2012 Onwards) our products come with a 100% guarantee of success. We hold this claim because of the highly dedicated and expert team that we have and because of our past performance.
Practicetest BH0-012 ISEB it-exams
QUESTION NO: 1
The BEST description of an incident is:
A. An unplanned disruption of service unless there is a backup to that service
B. An unplanned interruption to service or a reduction in the quality of service
C. Any disruption to service whether planned or unplanned
D. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
Answer: B
QUESTION NO: 2
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
A. Devise a strategy; Design the solution; Transition into production; Operate the solution;
Continually improve
B. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
Answer: D
QUESTION NO: 3
When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found
A. 2 only
B. 1 only
C. Neither of the above
D. Both of the above
Answer: D
Practicetest BH0-012 ISEB it-exams
IT Exam,IT Certification,braindump,original questions, question pool,document, braindump, test questions, test question, dumps, test answers, it-exams.com, preparation, pdf, certification questions, answers Certification, certification test, practice test, exam dumps, certification training, answers real questions
BH0-012 The Foundation–ITIL (2012 Onwards) our products come with a 100% guarantee of success. We hold this claim because of the highly dedicated and expert team that we have and because of our past performance.
Practicetest BH0-012 ISEB it-exams
QUESTION NO: 1
The BEST description of an incident is:
A. An unplanned disruption of service unless there is a backup to that service
B. An unplanned interruption to service or a reduction in the quality of service
C. Any disruption to service whether planned or unplanned
D. Any disruption to service that is reported to the service desk, regardless of whether the service is impacted or not
Answer: B
QUESTION NO: 2
Which one of the following is the CORRECT set of steps for the continual service improvement approach?
A. Devise a strategy; Design the solution; Transition into production; Operate the solution;
Continually improve
B. Where do we want to be?; How do we get there?; How do we check we arrived?; How do we keep the momentum going?
C. Identify the required business outcomes; Plan how to achieve the outcomes; Implement the plan; Check the plan has been properly implemented; Improve the solution
D. What is the vision?; Where are we now?; Where do we want to be?; How do we get there?; Did we get there?; How do we keep the momentum going?
Answer: D
QUESTION NO: 3
When can a known error record be raised?
1. At any time it would be useful to do so
2. After a workaround has been found
A. 2 only
B. 1 only
C. Neither of the above
D. Both of the above
Answer: D
Practicetest BH0-012 ISEB it-exams
nina008 - 11. Jan, 03:31
